Terms & Conditions

Company Information

The SIMSO website is operated by:

“SIMSO”, “we”, “us” and “our” refer to HARMONBIOCARE SDN. BHD.

Acceptance of These Terms

You should read these Terms before using the website or submitting an order.

Where you purchase through WhatsApp, an authorised representative or another approved ordering channel, additional order, payment, delivery, cancellation or promotional conditions communicated before purchase may also apply.

If you do not agree to these Terms, please do not use the website or submit an order.

Eligibility

You must have the legal capacity to enter into a binding transaction.

Individuals under 18 may use the website or purchase products only with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that the information provided is accurate and that you are legally authorised to complete the transaction.

Website Purpose

The website provides information concerning SIMSO products, ingredients, routines, packages, brand information, customer experiences and consultation options.

Website content is provided for general information and does not constitute medical, pharmaceutical, nutritional or other regulated professional advice.

Wellness and Medical Disclaimer

General product guidance or routine recommendations are based only on information voluntarily provided by the customer and do not replace advice from a doctor, pharmacist, dietitian or other qualified healthcare professional.

Before using a product, review its label, ingredient list, directions and warnings. Seek qualified professional advice before use where appropriate, particularly if you:

• Are pregnant or breastfeeding.
• Are under medical supervision.
• Have an existing medical condition.
• Take medication or other supplements.
• Have allergies or dietary restrictions.
• Experience an unexpected reaction.

Stop using a product and seek appropriate professional advice if you experience an adverse or unexpected reaction.

Product Information

We take reasonable care to present product descriptions, packaging, ingredient information and images accurately. However:

• Packaging may be updated from time to time.
• Screen settings may affect how colours appear.
• Product images may be illustrative.
• Minor packaging or design differences may occur.
• Availability may change without notice.

Where website content differs from current physical packaging, you should rely on the label and information supplied with the product.

Contact us before purchasing if you require clarification concerning ingredients, allergens or usage directions.

Customer Results and Testimonials

Testimonials and customer stories reflect individual experiences.

Results vary between individuals and may be affected by routine, diet, activity, health, consistency and other personal factors.

Testimonials, progress images and customer statements do not guarantee that another person will obtain the same or similar results.

Consultations and Recommendations

SIMSO consultations provide general product and routine guidance.

Our representatives must not be treated as medical professionals unless their regulated qualifications are expressly identified.

You remain responsible for deciding whether a product is suitable for you and for obtaining medical or professional advice when necessary.

Please provide accurate information during a consultation. We are not responsible for recommendations affected by material information that was withheld, incomplete or inaccurate.

Orders

Submitting an enquiry, consultation request or WhatsApp message does not automatically create a confirmed order.

An order is confirmed only after:

• The relevant product and price have been agreed.
• Required customer and delivery information has been received.
• The selected payment method has been accepted.
• We or an authorised representative have confirmed the order.

We may refuse or cancel an order where:

• A product is unavailable.
• Pricing or product information contains an obvious error.
• Payment cannot be verified.
• Fraud or unauthorised activity is suspected.
• Delivery cannot reasonably be completed.
• The transaction would breach applicable law.

Where payment has already been received for an order we cannot fulfil, the appropriate refund process will be arranged.

Pricing

Prices are displayed or quoted in the currency stated at the time of purchase.

Prices may change without prior notice, but changes will not normally affect an order already accepted unless there is an obvious pricing error.

Delivery fees, payment-provider fees, taxes or other applicable charges will be disclosed before the customer confirms the purchase where reasonably practicable.

Promotional prices are valid only during the stated promotional period and may be subject to additional conditions.

Payments

Available payment methods may vary by country, market or ordering channel.

Payment may be processed by an independent payment provider, whose own terms and privacy policy may apply.

You confirm that:

• You are authorised to use the selected payment method.
• The payment information supplied is accurate.
• The payment is not connected with fraudulent or unlawful activity.

An order may be held, rejected or cancelled where payment is unsuccessful, reversed, disputed or cannot be verified.

Delivery

Delivery timeframes are estimates unless expressly guaranteed in writing.

Delivery may be affected by courier availability, public holidays, customs or border procedures, weather, incorrect customer information or events outside our reasonable control.

Customers are responsible for providing a complete and accurate recipient name, telephone number and delivery address.

Additional costs caused by an incorrect address, unsuccessful delivery attempt or uncollected parcel may be charged where permitted by law and disclosed to the customer.

Risk relating to the product passes according to applicable consumer law and the delivery arrangement used for the order.

Inspection of Products

You should inspect the parcel reasonably soon after delivery.

Contact us promptly if the parcel is damaged, an incorrect product was supplied, an item is missing, the product appears defective or there is another fulfilment issue.

You may be asked to provide the order reference, photographs, videos, packaging information or other reasonable evidence so the matter can be investigated.

Cancellations, Returns and Refunds

Cancellation, return and refund eligibility may depend on:

• Whether the order has already been processed or dispatched.
• The product condition.
• Hygiene, health and safety considerations.
• Whether the product is defective, damaged or incorrectly supplied.
• Applicable consumer-protection laws.
• Any specific policy communicated before purchase.

Products should not be opened or used where a return is requested, unless the complaint concerns a defect or another legally protected issue.

Nothing in these Terms removes or limits mandatory rights or remedies available under applicable consumer law.

Contact harmonbionutrition@gmail.com or WhatsApp +60 18-460 9319 for the applicable return procedure before sending a product back.

Promotions and Packages

Promotions, gifts, package prices and limited offers may be subject to availability, stated dates, market restrictions, delivery restrictions, maximum quantities or separate promotional conditions.

Unless otherwise stated, promotions cannot be combined, exchanged for cash or applied retrospectively.

We may withdraw or amend a promotion where necessary, provided this does not unlawfully affect an order already accepted.

Acceptable Website Use

You must not:

• Use the website for fraudulent or unlawful purposes.
• Provide false customer, payment or delivery information.
• Attempt to interfere with website security or operation.
• Introduce malicious code or automated attacks.
• Copy or misuse content in violation of intellectual-property rights.
• Impersonate another individual or organisation.
• Use the website to send abusive, threatening or misleading communications.
• Attempt to access restricted systems or data without permission.

We may restrict access where misuse, fraud or security risks are reasonably suspected.

Intellectual Property

Unless otherwise stated, the website and its contents—including the SIMSO name, branding, product presentation, text, photographs, graphics, layouts, videos and design elements—are owned by or licensed to HARMONBIOCARE SDN. BHD.

You may view the website and retain limited copies for personal, non-commercial use.

You may not reproduce, modify, distribute, publish, sell, license or commercially exploit website content without prior written permission.

Third-party names and trademarks remain the property of their respective owners.

Third-Party Links and Platforms

The website may link to WhatsApp, Facebook, Instagram, payment providers, courier services or other external platforms.

We do not control those third parties and are not responsible for their availability, security, content, terms, privacy practices or independent actions.

Your use of a third-party platform is subject to that platform's own terms and policies.

Website Availability

We aim to keep the website available and accurate but do not guarantee uninterrupted or error-free operation.

We may temporarily suspend, update or modify parts of the website for maintenance, security, technical or operational reasons.

We are not responsible for interruptions caused by internet-service failures, hosting providers, third-party platforms, cyber incidents or events beyond our reasonable control.

Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory rights under applicable consumer law.

To the extent permitted by law, we are not responsible for:

• Indirect or consequential loss.
• Loss caused by reliance on general website information instead of appropriate professional advice.
• Loss caused by incorrect information supplied by the customer.
• Unauthorised use of a customer's device, account or payment method.
• Third-party websites, payment providers, couriers or communication platforms.
• Delays or failures caused by events outside our reasonable control.

Any limitation applies only to the extent permitted by the law governing the relevant transaction.

Privacy

Personal data collected through the website, consultations, communications and orders is handled according to our Privacy Policy.

The Privacy Policy forms part of these Terms and should be read before personal information is submitted.

Changes to These Terms

We may update these Terms to reflect changes in the website, products, ordering processes, technology providers, legal requirements or business operations.

The updated version will be posted with a revised “Last updated” date.

Changes will not be applied retrospectively where doing so would unlawfully reduce rights connected with an order already accepted.

Governing Law and Disputes

These Terms are governed by the laws of Malaysia.

The courts of Malaysia will have jurisdiction over disputes, subject to mandatory consumer-protection rights, any right to refer an eligible claim to a tribunal or regulator, and any mandatory law applicable in the consumer's usual country of residence.

Before beginning formal proceedings, customers are encouraged to contact us so we can attempt to resolve the matter fairly.

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